[SPECIAL NOTICE] Please read the "YooCashback Privacy Policy" carefully (especially the content in bold) and confirm that you understand our rules for processing your personal information. If you have any questions during reading, you can contact our customer service for consultation. If you do not agree with any terms, you should immediately stop accessing YooCashback. To access this privacy policy again, please click: "My" - "Settings" button in the upper right corner - About Us - YooCashback Privacy Policy.
YooCashback ("we") attaches great importance to user privacy and personal information protection. When you use our products and/or services, we may collect and use your relevant information. We hope to explain to you through the "YooCashback Privacy Policy" ("this privacy policy") how we collect, use, store, share and transfer this information when you use our products and/or services, as well as the ways we provide you to access, update, delete and protect this information.
This policy will help you understand the following content:
This privacy policy is closely related to the YooCashback services you use and the various business functions included in these services (hereinafter collectively referred to as "our products and/or services"). We hope that you will carefully read and confirm that you have fully understood the content stated in this policy before using our products and/or services, and allow you to make choices you consider appropriate according to the guidance of this privacy policy. For the relevant terms involved in this privacy policy, we try to use concise and concise expressions for your better understanding. Your use of or continued use of our products and/or services after we update this privacy policy (we will promptly notify you of updates) means that you agree to the content of this privacy policy (including updated versions) and agree that we collect, use, store and share your relevant information according to this privacy policy.
If you have any questions about this privacy policy or related matters, you can call our customer service hotline 4006725100 to contact customer service, or you can contact online customer service through the YooCashback APP or PC official website www.YooCashback.com (Shanghai Zhongyan Information Technology Co., Ltd.).
Personal information refers to various information recorded electronically or in other ways that can identify a specific natural person alone or in combination with other information or reflect the activities of a specific natural person. The personal information involved in this privacy policy includes: basic information (including personal name, birthday, gender, address, personal phone number, email address); personal identity information (including ID card, military officer certificate, passport, driver's license); facial features; network identity identification information (including system account, IP address, email address and passwords, passwords, password protection answers related to the above); personal property information (transaction and consumption records, as well as balance, F coins, coupon virtual property information); personal Internet browsing records (including website browsing records, software usage records, click records); personal commonly used device information (including hardware model, device MAC address, operating system type, software list unique device identification code (such as IMEI/android ID/IDFA/OPENUDID/GUID, ssid, bssid, SIM card IMSI information); personal location information (including travel information, precise positioning information, latitude and longitude);
Personal sensitive information refers to personal information that may endanger personal and property safety once leaked, illegally provided or abused, and is very likely to cause damage to personal reputation, physical and mental health or discriminatory treatment. The personal sensitive information involved in this privacy policy includes: your property information (including transaction records and YooCashback balance, F coins, coupon virtual property information); facial recognition features; personal identity information (including ID card, military officer certificate, passport, driver's license, household registration book); network identity identification information (including account name, account nickname, email address and passwords and password protection questions and answers related to the above); other information (including address book, personal phone number, mobile phone number, travel information, web browsing records, precise positioning information).
We will only collect and use your personal information for the following purposes:
Our products and/or services include core business functions and additional functions. Our products and/or services include some core functions, which include the functions necessary to realize online shopping, the functions necessary to improve our products and/or services, and the functions necessary to ensure transaction security. We may collect, store and use the following information related to you to realize these functions. If you do not provide relevant information, you will not be able to enjoy the products and/or services we provide. These functions include:
(1) User registration
You first need to register a YooCashback account to become a YooCashback user. When you register, you need to provide us with at least the YooCashback account name you plan to use, password, and your mobile phone number. We will verify whether your identity is valid by sending SMS verification codes. You can modify and supplement your nickname, gender, birthday, avatar and your real-name verification related information. This information belongs to your "account information". The account information you supplement will help us provide you with personalized product recommendations and a better shopping experience, but if you do not provide this supplementary information, it will not affect the basic functions of your online shopping.
(2) Product information display and search
In order to help you quickly find the products you need, we may collect your device information when using our products and/or services (including device name, MAC address information, device model, device identification code, operating system and application version, language settings, resolution, service provider network ID (PLMN), SIM card serial number (ICCID), hardware serial number), browser type to provide you with the optimal way to display product information. We will also use your above personal information to continuously improve and optimize the above functions.
You can also accurately find the products or services you need through search. We will retain your search content to facilitate your repeated input or to show you products related to your search content. Please note that your search keyword information cannot identify your identity alone and does not belong to your personal information. We have the right to use it for any purpose; only when your search keyword information is used in combination with your other information and can identify your identity, during the combined use period, we will treat your search keyword information as your personal information and process and protect it together with your search history according to this privacy policy.
(3) Customer service and after-sales functions
Our phone customer service and after-sales functions will use your account information and order information.
To ensure the security of your account, our call center customer service and online customer service will use your account information to verify your identity with you. When you need us to provide customer service and after-sales service related to your order information, we will query your order information. You may provide other information beyond the above information when communicating with our customer service personnel, such as when you ask us to change the delivery address, contact person or contact phone number.
We may collect your order information, browsing information, and your interests for data analysis to display product or service information that interests you; provide you with personalized services or content; or display products you might want to find when you search. If you do not want to be affected by personalized content, you can choose to browse and find product services by category on the product display page; we also provide you with products and services that are not personalized for personal preferences in the app.
Our app may contain Webview for displaying web content. When you use Webview, we may collect your accessibility function list and accessibility language settings to provide you with better accessibility and support services. This information will only be used to improve the accessibility of our app and will not be shared with third parties.
In order to improve the security of the system when you use our products and/or services, more accurately prevent phishing website fraud and protect account security, we and our cooperative service providers may collect, analyze, and process your browsing information, order information, commonly used software information, device information, and MAC address information to judge your account risk, and may record some links we consider risky ("URL"); we and our cooperative service providers may collect your device information, MAC address information, and software installation list information for analysis, traffic statistics and risk investigation.
In order to ensure your normal use of our services, maintain the normal operation of basic functions, optimize product performance based on your device terminal and network status, improve your user experience and ensure your account security, we will collect your mobile phone number, device name, device type, device model and version, operating system, system attributes, IP address, operator information, Wi-Fi status/parameters, device identifiers such as IMEI, IMSI, MAC address, Android ID, UAID, hardware serial number, MEID, Open UDID, IDFV, OAID, ICCID, application ID, network type, sensor information and other comprehensive device parameters and system information formed identifiers, mobile application lists and other software and hardware characteristic information, operating system and application version, language settings, resolution, service provider network ID (PLMN), IP address, browser type, etc.
1. In order to make your shopping more convenient or more fun, thereby improving your online shopping experience on YooCashback, the following additional functions may collect and use your personal information. If you do not provide this personal information, you can still shop online, but you may not be able to use these additional functions that can bring you shopping fun or need to repeatedly fill in some information when purchasing certain products. These additional functions include:
(1) Personalized recommendation function based on location information: We will collect your location information (we only collect your current geographical location, but will not combine your location information from different time periods to judge your travel trajectory) to judge your location and automatically recommend products or services that can be purchased in your area. For example, recommend the nearest optional hotel to you.
(2) Additional functions based on image upload: You can upload your photos on YooCashback to realize photo shopping functions and order sharing and evaluation functions. We will use the photos you upload to identify the products you need to purchase or use evaluations containing the images you upload.
(3) Additional functions based on camera/camera: You can use this function to take photos or videos for product and service evaluation, sharing or setting account avatars after enabling camera/camera permissions.
(4) Additional services based on calendar: After you enable our permission to read/write your calendar, we will collect your calendar information to provide you with shopping, promotional activities or benefit-related records and reminders. Please note that we will only read your shopping-related calendar information in the above situations.
(5) Additional functions based on local storage: In order to provide better services, we need to record relevant information to your phone's external memory during system operation, and you need to enable the permission to read/write your storage. You can also turn off this permission in system settings.
(6) As a YooCashback member, in order to better provide you with various services. We will provide you with various member marketing value-added services for physical or virtual e-commerce, insurance, finance, education, etc. This includes but is not limited to sending notifications about new game launches, game figures and their peripherals, offline activities, exclusive customer service activities, account value preservation insurance, etc. Third-party products and services, including but not limited to: Internet services, food and catering, sports, music, movies, television, live performances and other arts and entertainment, books, magazines and other publications, clothing and accessories, jewelry, cosmetics, personal health and hygiene, electronics, collectibles, household utensils, electrical appliances, home decoration and furnishings, pets, automobiles, hotels, transportation and tourism, banking, insurance and financial services, online education, and other products and services we think may be relevant to you.
(7) In addition, we may also provide you with commercial information about services, functions or activities that may interest you through SMS, video SMS, email, AIM messages, Yuexin, 5G messages, smart SMS, quick applications, smart phone taskbar push, WeChat voice, personal WeChat customer service addition, enterprise WeChat voice, enterprise WeChat customer service addition, DingTalk voice, programmatic advertising, network phone or phone. If you do not want to receive our commercial information, you can unsubscribe through the unsubscribe method in channels such as mobile phone SMS.
(8) In order to better provide you with customized services (such as showing or recommending virtual and physical products with higher relevance), we and affiliated companies will, with your consent to this privacy clause, entrust third-party institutions to conduct feature analysis and user profiling based on your collected personal information (such as mobile phone number, browser model, log information, browsing records, etc.) (third parties include cloud vendors such as Tencent Cloud, Volcano Engine, Alibaba Cloud, Baidu Cloud or other capable algorithm service providers; China Mobile, China Unicom, China Telecom and their subsidiaries; other virtual operators;), risk traffic screening, joint modeling, federated learning and other big data cooperation to achieve the purpose of optimizing related marketing service experience. In order to better provide you with services, this application and third-party institutions will provide you with information that interests you by using your personal information (including personal information such as APP usage behavior and communication behavior owned by third-party institutions), including but not limited to sending you product and service information, or sharing information with partners of this application to send you information about their products and services.
2. The above additional functions may require you to enable access permissions to your geographical location (location information), photo album (image library), camera/camera, microphone, calendar, and storage in your device to realize the collection and use of information involved in these functions. You can decide to turn these permissions on or off at any time (we will guide you to complete the settings in your device system). Please note that enabling these permissions means you authorize us to collect and use this personal information to realize the above functions. Closing permissions means you cancel these authorizations, and we will no longer continue to collect and use your personal information and cannot provide you with the above functions corresponding to these authorizations. Your decision to close permissions will not affect the processing of personal information previously based on your authorization. In addition, we may also need you to enable other access permissions of the device in related business functions. The detailed permissions and usage purposes are as follows:
We may obtain your authorized shared account information (avatar, nickname) from third parties, and after your consent, bind your third-party account with your YooCashback account, so that you can directly log in and use our products and/or services through your third-party account. We will use your personal information under the premise of complying with relevant laws and regulations after confirming the legality of the personal information source according to the agreement with third parties.
For the detailed list of personal information we collect, you can click to view. To copy your personal information, please click: "My" - "Settings" button in the upper right corner - Personal Information - "Export Personal Information" at the bottom, and then we will send a copy of your personal information to your designated email address.
1. In order to realize your personalized needs for online experience and make you get a more relaxed access experience. We will send one or more small data files called Cookies to your computer or mobile device. The Cookies designated to you are unique and can only be read by the Web server in the domain that publishes Cookies to you. We send you Cookies to simplify your repeated login steps, store your shopping preferences or products in your shopping cart and other data to provide you with shopping preference settings, help you optimize your selection and interaction with advertisements, help judge your login status and account or data security.
2. We will not use Cookies for any purpose other than those described in this privacy policy. You can manage or delete Cookies according to your preferences. You can clear all Cookies saved on your computer. Most web browsers automatically accept Cookies, but you can usually modify your browser settings to refuse Cookies according to your needs; in addition, you can also clear all Cookies saved in the software. But if you do this, you may need to manually change user settings every time you visit the YooCashback website, and all the corresponding information you previously recorded will be deleted, and it may have a certain impact on the security of the services you use.
1. We will not share your personal information with any company, organization or individual outside YooCashback, except in the following cases:
2. We may share your personal information with our affiliates. But we will only share necessary personal information and be bound by the purposes stated in this privacy policy. If our affiliates want to change the purpose of processing personal information, they will seek your authorization and consent again.
3. We may share your order information, account information, device information and location information with partners and other third parties to ensure the smooth completion of the services provided to you. But we will only share your personal information for legal, legitimate, necessary, specific and clear purposes, and will only share the personal information necessary to provide services. Our partners have no right to use the shared personal information for any other purpose. Our partners include the following types:
(1) Suppliers of products or technical services. We may share your personal information with third parties that support our functions. This support includes providing supply or infrastructure technical services, logistics and distribution services, payment services, data processing, and security authentication for us. The purpose of sharing this information is to realize the core shopping functions of our products and/or services. For example, we need to share your order number and order amount with third-party payment institutions to confirm your payment instructions and complete payment; we use Youmeng to analyze user daily activity and statistical data; we use Aurora one-click login function, so you no longer need to manually enter your mobile phone number for registration.
(2) Third-party merchants. When you purchase products or services from third-party platforms through YooCashback, we need to share your order information and necessary information related to transactions with third-party merchants to realize your need to purchase products or services from their specific platforms and enable them to complete subsequent after-sales services. For example, we share your order information with JD.com to provide you with after-sales service.
(3) Partners who entrust us to promote. Sometimes we represent other companies to provide promotional services to user groups using our products and/or services. We may use your personal information and indirect user profiles formed by your non-personal information collection to share with partners who entrust us to promote ("entrusting parties"), but we will only provide these entrusting parties with information about the coverage and effectiveness of promotions, and will not provide your personal identity information, or we will aggregate this information so that it does not identify you personally. For example, we can inform the entrusting party how many people saw their promotional information or purchased the entrusting party's products after seeing this information, or provide them with statistical information that cannot identify individuals to help them understand their audience or customers.
(4) Third-party SDKs. In order to enable you to receive information push, share information on third-party platforms, play videos and other necessary functional purposes, our application will embed partner SDK applications. It should be noted that SDKs mainly for message push functions will send broadcasts through the system at a certain frequency to wake up application self-start or associated startup behavior, which is necessary to realize push functions and services. For the names, functions, and categories of personal information collected by these third-party SDKs, please see below:
1) Alipay:
Business scenario: Provide third-party payment and social sharing services
Information collected: Device model, IP address, device software version information, device identification code, device identifier, location, network usage habits, device-related application information and other logs related to payment services
SDK vendor information: Alipay (China) Network Technology Co., Ltd.
2) WeChat SDK:
Business scenario: Authorization login, social sharing
Information collected: App information, device identification information (IMEI/Mac address)
SDK vendor information: Shenzhen Tencent Computer System Co., Ltd.
3) openinstall:
Business scenario: Scene restoration
Information collected: Device brand, device model, operating system version, IP address, clipboard: for data statistics and analysis, Android ID, device serial number (SerialNumber), device sensors (gyroscope sensor, acceleration sensor, gravity sensor, sensor quantity), local storage permission: for data statistics cheating monitoring
SDK vendor information: Shenzhen Fenmiao Network Technology Co., Ltd.
4) Alibaba Baichuan:
Business scenario: Realize shopping, order following and other e-commerce related businesses
Information collected: Device model, IP address, device software version information, device identification code, device identifier, location, network usage habits, device-related application information and operation logs
SDK vendor information: Zhejiang Taobao Network Co., Ltd., Taobao (China) Software Co., Ltd.
5) Youmeng social sharing:
Business scenario: Multi-platform sharing, third-party login function
Information collected: SDK or API version, platform, application information, Android advertiser identifier, location and network status (WiFi, etc.), device information (may include device MAC address, IMEI, SIM card serial number, mobile phone serial number)
SDK vendor information: Beijing Youmeng Network Technology Co., Ltd.
6) Gaode Map:
Business scenario: Provide location service capabilities
Information collected: Network status, location information, network device hardware address MAC, application package name, terminal system version number
SDK vendor information: Gaode Software Co., Ltd.
7) Pangolin:
Business scenario: Provide advertising traffic statistics related services
Information collected: Hardware model, operating system version number, International Mobile Equipment Identity (IMEI), network device hardware address MAC, IP address, software version number, network access method and type, operation logs
SDK vendor information: Beijing ByteDance Technology Co., Ltd.
8) Tencent Cloud IM SDK TIMPush:
Business scenario: Information push
Information collected: Device information (device model, device hardware status information, IP address, operating system version, network type), personal information (operation logs, text messages, voice, images, videos, files, nicknames, signatures, gender, birthday, IM account ID, friend relationships)
SDK vendor information: Tencent Cloud Computing (Beijing) Co., Ltd.
9) Aurora Authentication:
Business scenario: Mobile phone one-click login
Information collected: Anonymous user ID (OAID), device information, network information and location information, mobile phone number, ICCID, MEID, SIM card information, device serial number
SDK vendor information: Shenzhen Hexun Huagu Information Technology Co., Ltd.
10) Getui:
Business scenario: Mobile application message push cloud service solution
Information collected: Device information, application list information, network information and location-related information
SDK vendor information: Zhejiang Daily Interactive Network Technology Co., Ltd.
11) Tingyun:
Business scenario: App performance monitoring
Information collected: Android SDK collects the following device data: device manufacturer, device name, operating system version, IMEI number, MAC address, Android ID; user data: GPS information (requires GPS permission, collected by default, can be turned off), operator code, network connection type (Wifi or mobile network), network type (GPRS/EDGE/CDMA/HSDPA/HSUPA/HSPA, etc.)
SDK vendor information: Beijing Jidiao Network Co., Ltd.
12) Tencent IM:
Business scenario: Provide chat function
Information collected: Network connection type, network type
SDK vendor information: Shenzhen Tencent Computer System Co., Ltd.
13) Tencent Live:
Business scenario: Provide live broadcast function
Information collected: Network connection type, network type
SDK vendor information: Shenzhen Tencent Computer System Co., Ltd.
14) JD Kepler:
Business scenario: JD authorization login, add to shopping cart, evoke JD APP detail page
Information collected: Network and wifi information, mobile device information, network usage habits, device IP, other application information and operation logs
SDK vendor information: Beijing JD Century Trading Co., Ltd.
15) UnionPay:
Business scenario: UnionPay app payment
Information collected: Terminal language, terminal version, terminal resolution, terminal operating system name, terminal operating system version number, terminal model, time zone, networking method, baseband version, app package name, latitude, longitude, device communication number, merchant App package
SDK vendor information: China UnionPay Co., Ltd.
16) Huishang Mobile Payment:
Business scenario: App payment
Information collected: Terminal language, terminal version, terminal resolution, terminal operating system name, terminal operating system version number, terminal model, time zone, networking method, baseband version, app package name, latitude, longitude, device communication number, merchant App package
SDK vendor information: Huishang Bank Co., Ltd.
17) Miaozhen (third-party code):
Business scenario: Realize data monitoring and statistics of user click advertising behavior
Information collected: Device model, IP address, device software version information, device identification code, device identifier, location, network usage habits, device-related application information and operation logs
SDK vendor information: Beijing Miaozhen Information Consulting Co., Ltd.
18) Youmeng SDK:
Business scenario: Statistical analysis
Information collected: Anonymous user ID (OAID), device information (IMEI/Mac/Android ID/IDFA/OPENUDID/GUID/SIM card IMSI/geographical location)
SDK vendor information: Youmeng Tongxin (Beijing) Technology Co., Ltd.
19) QQ SDK:
Business scenario: Authorization login, social sharing
Information collected: App information, device identification information (IMEI/Mac address)
SDK vendor information: Shenzhen Tencent Computer System Co., Ltd.
20) Sina Weibo SDK:
Business scenario: Authorization login, social sharing
Information collected: IMEI, MAC address, device serial number
SDK vendor information: Beijing Weimeng Chuangke Network Technology Co., Ltd.
21) China Unicom (Unicom one-click login):
Business scenario: Get mobile phone number for one-click login
Information collected: Mobile phone number, private network ipv4 address, private network ipv6 address
SDK vendor information: China United Network Communications Group Co., Ltd.
22) China Mobile (Mobile one-click login):
Business scenario: Get mobile phone number for one-click login
Information collected: IMSI, network type, network standard, device type, system version, clipboard, device version
SDK vendor information: China Mobile Communications Group Co., Ltd.
23) China Telecom (Telecom one-click login):
Business scenario: Get mobile phone number for one-click login
Information collected: Network type, network address, operator type, local mobile phone number, International Mobile Identity Code, SIM card quantity, mobile device type, mobile operating system, hardware manufacturer, screen size, screen resolution
SDK vendor information: China Telecom Group Co., Ltd.
24) Xiaomi Push:
Business scenario: Used for message push
Information collected: Device unique identification code, network status, network standard, device serial number
SDK vendor information: Xiaomi Technology Co., Ltd.
25) Huawei HMS-Core (Huawei Push, Huawei App Upgrade):
Business scenario: Used for message push
Information collected: Device unique identification code, device serial number
SDK vendor information: Huawei Technologies Co., Ltd.
26) Meizu Push:
Business scenario: Used for message push
Information collected: Current traffic card, anonymous user ID (OAID), IMSI, location information, device serial number
SDK vendor information: Huawei Technologies Co., Ltd.
27) Vivo Push:
Business scenario: Used for message push
Information collected: Anonymous user ID (OAID)
SDK vendor information: Vivo Mobile Communication Co., Ltd.
28) ColorOS Push:
Business scenario: Used for message push
Information collected: Anonymous user ID (OAID)
SDK vendor information: OPPO Guangdong Mobile Communication Co., Ltd.
29) Tencent X5:
Business scenario: Browser kernel upgrade and disable detailed control, judge whether Wi-Fi is connected, perform network optimization, trigger when user actively opens third-party web pages and the web page itself needs to locate position
Information collected: Device ID, IMEI, device information (device model, operating system, CPU type), Wi-Fi status and parameters, location information, nearby Wi-Fi, CellID
SDK vendor information: Shenzhen Tencent Computer System Co., Ltd.
30) Alibaba Cloud Upload SDK:
Business scenario: Used for uploading videos and photos
Information collected: UUID, device model, IP address
SDK vendor information: Alibaba Cloud Computing Co., Ltd.
31) Geetest:
Business scenario: Mobile phone one-click login
Information collected: Device information, network information and location information, mobile phone number, ICCID, MEID, SIM card information, device serial number
SDK vendor information: Wuhan Jiyi Network Technology Co., Ltd.
We will conduct strict security testing on the application programming interfaces (APIs) and software tool development kits (SDKs) that partners use to obtain relevant information, and agree with partners on strict data protection measures, so that they process personal information according to our entrusted purposes, service descriptions, this privacy policy and any other related confidentiality and security measures.
We will not transfer your personal information to any company, organization or individual, except in the following cases:
We will only publicly disclose your personal information in the following cases and under the premise of taking security protection measures that meet industry standards:
We attach great importance to personal information security and take all reasonable and feasible measures to protect your personal information:
We will adopt security protection measures that meet industry standards, including establishing reasonable institutional norms and security technologies to prevent your personal information from being accessed, used, and modified without authorization, and to avoid data damage or loss.
YooCashback's network services adopt encryption technologies such as transport layer security protocols, and provide browsing services through https and other methods to ensure the security of user data during transmission.
YooCashback adopts encryption technology to encrypt and save user personal information, and isolates it through isolation technology.
YooCashback adopts strict data access permission control and multi-factor identity authentication technology to protect personal information and avoid data being used in violation of regulations.
YooCashback adopts code security automatic inspection and data access log analysis technology for personal information security auditing.
YooCashback manages and standardizes the storage and use of personal information by establishing data classification and grading systems, data security management specifications, and data security development specifications.
YooCashback conducts comprehensive security control of data through information contact confidentiality agreements, monitoring and auditing mechanisms.
YooCashback establishes a data security committee and sets up dedicated information protection departments and data security emergency response organizations to promote and ensure personal information security.
3. We only allow employees and partners of YooCashback and YooCashback affiliates who need to know this information to access personal information, and have set up strict access permission control and monitoring mechanisms for this purpose. We also require all personnel who may come into contact with your personal information to fulfill corresponding confidentiality obligations. If these obligations are not fulfilled, they may be held legally liable or have their cooperation relationship with YooCashback terminated.
4. We will take all reasonable and feasible measures to ensure that irrelevant personal information is not collected. We will only retain your personal information for the period necessary to achieve the purposes described in this policy, unless the retention period needs to be extended or is permitted by law.
5. The Internet is not an absolutely secure environment, and communication methods such as email, instant messaging, and social software with other users cannot determine whether they are completely encrypted. We recommend that you use complex passwords when using such tools and pay attention to protecting your personal information security.
6. The Internet environment is not 100% secure. We will do our best to ensure or guarantee the security of any information you send to us. If our physical, technical, or management protection facilities are compromised, resulting in unauthorized access, public disclosure, tampering, or destruction of information, causing damage to your legitimate rights and interests, we will bear corresponding legal responsibilities.
When conducting online transactions of goods or services with third parties through the YooCashback website, you will inevitably disclose your personal information to the other party to the transaction or potential transaction party, such as contact information or postal address. Please properly protect your personal information and only provide it to others when necessary.
In response to possible risks such as personal information leakage, damage and loss, YooCashback has formulated multiple systems, clarifying the classification and grading standards of security incidents and security vulnerabilities and corresponding handling procedures. YooCashback has also established a dedicated emergency response team for security incidents. According to the requirements of security incident handling specifications, different security incidents will start security plans, conduct loss stopping, analysis, positioning, formulate remedial measures, and jointly trace and combat with relevant departments.
After the unfortunate occurrence of personal information security incidents, we will inform you in a timely manner according to the requirements of laws and regulations: the basic situation of security incidents and possible impacts, the disposal measures we have taken or will take, suggestions for you to independently prevent and reduce risks, and remedial measures for you. We will also promptly inform you of the relevant situation of the incident by email, letter, phone, push notification, etc. When it is difficult to inform each personal information subject individually, we will take reasonable and effective methods to publish announcements. At the same time, we will also actively report the handling of personal information security incidents to regulatory authorities as required.
8. If you have any questions about our personal information protection, you can contact us through the contact method agreed at the bottom of this policy. If you find that your personal information has been leaked, especially if your account and password have been leaked, please immediately contact us through the contact method agreed in [How to Contact Us] at the bottom of this policy so that we can take corresponding measures.
YooCashback attaches great importance to your attention to personal information and does its best to protect your rights to access, correct, delete and withdraw consent for your personal information, so that you have full ability to protect your privacy and security. Your rights include:
Except as required by laws and regulations, you have the right to access and correct your personal information at any time, specifically including:
(1) Your personal information: The specific path on mobile is: Open the YooCashback app homepage - "My" - "Settings" in the upper right corner or click on the avatar to enter - Personal Information. You can access the personal profile information you submitted to YooCashback through the above path, and you can also update it through the above path.
(2) Your profile information: The specific path on mobile is: Open the YooCashback app homepage - "My" - "Settings" in the upper right corner - Personal Profile. You can actively add your baby's nickname, gender, and birthday through the above path; you can also actively add your car model and brand; you can also actively add your pet information. Adding profile information is to make it more convenient for you to purchase related products and services, and also to facilitate us to recommend products that may interest you. You can delete and modify your above profile information through the above path.
(3) Your account security information: The mobile path is: Open the YooCashback app homepage - "My" - "Settings" in the upper right corner - Account Security. You can access the account information you submitted to YooCashback through the above path, and you can also update other account information except real-name authentication information through the above path (your real-name authentication information is the name and ID card information you used when passing real-name authentication). For example, access and correct your login password and payment password.
(4) Your delivery address information: The mobile path is: Open the YooCashback app homepage - "My" - "Settings" in the upper right corner - Delivery Address Management. You can add, correct, and modify your delivery address information (including recipient name, phone number, delivery address) at any time through the above path.
(5) Your payment account information: The mobile path is: Open the YooCashback app homepage - "My" - "Settings" in the upper right corner - Payment Account Management. You can add, correct, and modify your payment account information (including Alipay account, bank card, credit card) through the above path.
(6) For other personal information generated during your use of our products and/or services that needs to be accessed or corrected, please contact us at any time. We will respond to your request according to the methods and time limits listed in this privacy policy.
(7) Personal information you cannot access and correct: In addition to the information listed above, we cannot provide you with access and correction services for some of your personal information. This information is mainly the device information we collect to improve your user experience and ensure transaction security, and the personal information generated when you use extended functions. We will use the above information within the scope of your authorization. You cannot access and correct it, but you can contact us for deletion or anonymization.
You can delete some of your personal information through the methods listed in "1. Access and correct your personal information" above.
In the following situations, you can request us to delete personal information:
If we decide to respond to your deletion request, we will also notify the entities that obtained your personal information from us at the same time, requiring them to delete it in a timely manner, unless otherwise required by laws and regulations, or these entities have obtained your independent authorization. If we respond to your deletion request, because of applicable laws and technical security, we cannot guarantee that the corresponding information will be immediately deleted from the backup system, but will delete this information when the backup system is updated.
You can change the scope of your authorization for us to continue collecting personal information or withdraw your authorization by deleting information, turning off device functions, and setting privacy in the YooCashback website or software. The mobile path for you to withdraw authorization is: Open the YooCashback app homepage - "My" - "Settings" in the upper right corner - About Us - Privacy Settings (including location, camera, calendar, push messages, contacts, personalized recommendations). You can also withdraw all authorization for us to continue collecting your personal information by canceling your account. It is particularly important to point out that you can also withdraw your consent to the privacy policy. The withdrawal path is: Open the YooCashback app homepage - "My" - "Settings" button in the upper right corner - About Us - YooCashback Privacy Policy - Withdraw. If you withdraw your consent to the YooCashback privacy policy, we will stop collecting your personal information and delete the personal information collected by this application according to legal regulations, except where other laws and regulations have clear provisions on the retention period of personal information. Because the provision of YooCashback services depends on the collection of necessary personal information, if you withdraw your consent, it will be deemed that you do not agree to us continuing to provide you with YooCashback services.
Please understand that each business function requires some basic personal information to be completed. After you withdraw your consent or authorization, we cannot continue to provide you with the services corresponding to the withdrawn consent or authorization, and will no longer process your corresponding personal information. However, your decision to withdraw consent or authorization will not affect the personal information processing carried out previously based on your authorization.
You can directly apply to cancel your account in our products. You can access "My" - Settings - About Us - Account Cancellation through the mobile APP to complete account cancellation; you can also call our customer service hotline 4006725100 to contact online customer service to complete cancellation. For the method of your cancellation and the conditions you should meet, please refer to the attachment "YooCashback Account Cancellation Instructions" in this privacy policy. After you cancel your account, we will stop providing you with products and/or services, and according to your requirements, except as otherwise required by laws and regulations, we will delete your personal information.
If you do not want to receive promotional information we send you, you can cancel it at any time through the following methods:
If you cannot access, correct or delete your personal information through the above methods, or you need to access, correct or delete other personal information generated when using our products and/or services, or you believe that YooCashback has any violation of laws and regulations or agreements with you about the collection or use of personal information, you can contact us through the methods below this agreement. For security reasons, we may need you to provide a written request or prove your identity in other ways. We will respond to your request within 7 working days after receiving your feedback and verifying your identity. For requests that are groundlessly repeated, require excessive technical means (for example, require developing new systems or fundamentally changing current practices), bring risks to the legitimate rights and interests of others, or are very unrealistic (for example, involve information stored on backup tapes), we may refuse them.
In the following situations, according to the requirements of laws and regulations, we will not be able to respond to your requests:
1. YooCashback attaches great importance to the protection of minors' personal information. If you are a minor under 18 years old, you should obtain the written consent of your parents or legal guardians in advance before using our products and/or services. YooCashback protects minors' personal information according to relevant national laws and regulations.
2. We will not actively collect personal information from minors directly. For the collection of minors' personal information with the consent of guardians, we will only use, share, transfer or disclose this information when permitted by law, with the consent of guardians or when necessary to protect minors.
3. If there are facts proving that minors have registered and used our products and/or services without the consent of guardians, we will negotiate with relevant guardians and try to delete relevant personal information as soon as possible.
4. For children's personal information that may involve children under 14 years old, we further take the following measures to ensure:
(1) For the collected children's personal information, in addition to complying with the agreements on user personal information in this privacy policy, we will also adhere to the principles of legitimate necessity, informed consent, clear purpose, security guarantee, and legal use, strictly follow the requirements of laws and regulations such as the "Children's Personal Information Network Protection Regulations" for storage, use, and disclosure, and will not exceed the period necessary to achieve the purpose of collection and use. After the expiration, we will delete or anonymize children's personal information. We will designate special personnel to be responsible for children's personal information protection matters and have established a special email for children's personal information protection: fawu@YooCashback.com. We will also formulate internal special systems for children's personal information protection.
(2) When you, as a guardian, choose to use YooCashback-related services for the children under your guardianship, we may need to collect the children's personal information under your guardianship from you, which is necessary to fulfill related services to you. When specific services need to collect children's personal information from you, we will obtain your authorization and consent in advance and inform you of the purpose and use of collection. If you do not provide the aforementioned information, you will not be able to enjoy the related services we provide. In addition, when you use the order sharing and evaluation functions to share product-related information, you may actively provide us with children's personal information. Please be clearly aware and choose carefully. As a guardian, you should correctly fulfill your guardianship responsibilities and protect children's personal information security. If children themselves need to register or use our products and/or services, you should guide them correctly and provide guardianship.
(3) Children or their guardians have the right to access and correct children's personal information at any time, and can also request us to correct and delete. If you have any opinions, suggestions, complaints, or reports regarding children's personal information related matters, please contact us. We will provide you with help at any time.
1. In order to provide you with better services and with the development of YooCashback's business, this privacy policy will also be updated accordingly. However, without your explicit consent, we will not reduce the rights you should enjoy according to this privacy policy. We will issue updated versions on the YooCashback website and YooCashback mobile terminal and remind you of relevant content updates through website announcements or other appropriate methods before they take effect. Please also visit YooCashback to understand the latest privacy policy in a timely manner.
2. For major changes, we will also provide more prominent notices (we will explain the specific changes to the privacy policy through methods including but not limited to email, SMS, or special prompts on browsing pages).
The major changes referred to in this policy include but are not limited to:
3. We will also archive the old versions of this policy for your reference.
4. When you first register a YooCashback account, we will prompt you about this privacy policy and let you make a consent decision independently. In addition, you can log in to your personal account in the YooCashback APP and view the full content of this privacy policy at any time on the [Settings-About Us-YooCashback Privacy Policy] page.
1. If you have any questions, opinions or suggestions about this privacy policy or your personal information related matters, you can call our customer service hotline 400-672-5100 to contact customer service, or you can contact online customer service through the YooCashback APP or PC official website www.YooCashback.com.
2. We have also established a dedicated personal information protection department (or personal information protection specialist). You can contact them by sending an email to fawu@YooCashback.com.
3. We attach great importance to your personal information security. After receiving your personal information problem feedback, we will generally reply to you within 15 days. If you are not satisfied with our reply, especially if our personal information processing behavior has damaged your legitimate rights and interests, you can also complain or report to regulatory departments such as cyberspace administration, telecommunications, public security, and industry and commerce.
4. Our (YooCashback) company location is: No. 1, Lane 200, Longcao Road, Xuhui District, Shanghai. The company name is: Shanghai Zhongyan Information Technology Co., Ltd.
If you are not satisfied with our reply, especially if you believe that our personal information processing behavior has damaged your legitimate rights and interests, you can also file a lawsuit in the court with jurisdiction where the YooCashback company is located.
This version release date: May 25, 2023
This version effective date: May 25, 2023
Before applying for the cancellation process, you should carefully read the "YooCashback Account Cancellation Instructions" (hereinafter referred to as "Cancellation Instructions").
Please be sure to carefully read and fully understand the relevant terms and conditions in the agreement, including:
If you have any questions about this "Cancellation Instructions", you can call our customer service hotline 4006725100 to contact customer service, or you can contact online customer service for self-service inquiries through the YooCashback APP, WeChat public account YooCashback Youxuan or PC official website www.YooCashback.com.
[Special Notice] When you fill in information according to the cancellation page prompts, read and agree to this "Cancellation Instructions" and related terms and conditions and complete all cancellation procedures, it means that you have fully read, understood and accepted all the content of this "Cancellation Instructions". During the reading of this "Cancellation Instructions", if you do not agree with any relevant terms and conditions, please immediately stop the account cancellation procedure.
Dear YooCashback individual consumer users:
We hereby kindly remind you that your account cancellation behavior will bring many inconveniences to your after-sales rights protection, and after canceling your YooCashback account, we will only remove your personal information from YooCashback's front-end system, keeping it in a state that cannot be retrieved or accessed, or anonymize it. You know and understand that according to relevant legal regulations, related transaction records must be saved in the YooCashback backend for 3 years or even longer.
1. If you still insist on canceling your account, your account must meet the following conditions at the same time:
2. Once the YooCashback account is canceled, it cannot be recovered. Please back up all information and data related to your YooCashback account before operation. Please keep the transaction vouchers and invoices of order products and services, otherwise you may have to pay additional account and order inquiry fees, or cannot enjoy after-sales service.
3. If your YooCashback account is also the binding account name of the YooCashback platform merchant store, you need to remove the relevant binding first;
4. During the YooCashback account cancellation period, if your YooCashback account involves dispute disputes, including but not limited to complaints, reports, litigation, arbitration, and investigations by national competent authorities, YooCashback has the right to terminate the cancellation of this YooCashback account without obtaining your consent separately.
5. After canceling the YooCashback account, you will no longer be able to use this YooCashback account, and you will not be able to retrieve any content or information in your YooCashback account and related to the account, including but not limited to:
6. If you confirm that you give up all the rights and interests you have enjoyed or are about to enjoy in the account and request YooCashback to force cancel for you, all the above rights and interests will be deemed as voluntarily abandoned and no longer enjoyed, and any legal responsibilities that may be caused have nothing to do with YooCashback.
7. Canceling this YooCashback account does not mean that the account behavior and related responsibilities before the cancellation of this YooCashback account are exempted or reduced.